Middle Business Central Administrator

‍Location: Ukraine, Kyiv, hybrid\remote

Type of work: Full-time

Smarter is a management company responsible for defining the overall strategy of investment activities and ensuring optimal management and development strategies for each business unit within the group. The main areas of activity and focus of our company include the international fintech community SFORS (https://sfors.com), the brokerage company Statok (https://statok.global), and the product company Pine Software (https://pinesoftware.com.cy)

We’re looking for a motivated Middle Business Central Administrator to join our team, support users, and grow their expertise in Microsoft Dynamics 365 Business Central. This role is perfect for someone eager to learn, take on new challenges, and deepen their skills in ERP administration.

Responsibilities

• Business Central user support: handling incidents and requests, identifying root causes, resolving standard and non-standard issues, and supporting users in system usage.

• Account and access management: creating and maintaining permission sets, security groups, and configuring access policies according to business needs.

• Environment administration (sandbox, test, production): managing access compliance, coordinating environment updates, and creating new environments when needed.

• System configuration: maintaining and updating directories, system parameters, journals, job queue settings, batch processes, document numbering, etc.

• Release management participation: supporting updates, coordinating with developers and testers, performing pre-testing in sandbox, and creating checklists for post-upgrade validation.

• System stability and performance monitoring: monitoring logs, analyzing errors, and identifying system issues.

• Integration setup (OData, API, Entra ID): supporting integration configurations, managing access, and maintaining API security and connections.

• Technical documentation and procedures: maintaining internal documentation, checklists, and instructions, and recording all system configuration changes.

• Testing and validation of changes: performing functional testing, validating key scenarios, and supporting User Acceptance Testing (UAT) activities.

• Coordination with internal teams: working with developers, analysts, accountants, and IT teams; participating in regular sync meetings.

• Incident and request management: working with Jira / Service Desk, classifying tickets, prioritizing tasks, tracking deadlines, and providing status updates.

• 1-2 hands-on experience with Microsoft Dynamics 365 Business Central or comparable ERP solutions.

• Practical experience with user and access administration (permission sets, roles, Entra ID, MFA).

• Experience working with multiple environments (production, sandbox, test).

• Ability to independently handle user support and resolve incidents.

• Expertise with system diagnostics: logs, Job Queue, error analysis.

• Understanding of integrations via API and OData (basic level required).

• Experience working with ticketing systems (e.g., Jira / Service Desk).

• Ability to document changes, issues, and configurations.

• Analytical mindset with the ability to identify root causes and propose technical improvements.

• Basic English level sufficient for daily communication and documentation, Ukrainian - fluent.

Company offers

• Care from Day One – medical insurance immediately upon starting work, including dental care, massage and professional psychological support because your well-being matters

• Work-Life Balance – 21 days of paid vacation + 30 days of sick leave, so you can recover without unnecessary stress

• Investment in your energy – partial reimbursement for any sports  activities that empowers you.

• Growth – partial coverage for English or Ukrainian language courses + a fixed budget for professional development. Choose what suits you best!

• Knowledge Library – books in the office and access to the Kuka online library to learn, grow, and find inspiration.

• Office of the Future – work at Unit City, where everything is designed for productivity, even during power outages. 

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Join the Smarter team, where your talents and aspirations will be recognized! We offer a dynamic work environment, opportunities for professional growth, and support at every step of your career path. Start your journey to success with us—apply today and take the first step towards your bright future!

Smarter is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Please note that only shortlisted candidates will be contacted. Thank you for considering Smarter as your next career move!!