L2 Support specialist

Pine Software Technology Ltd is a software company specializing in trading technology solutions for regulated brokers and trading firms. We build SaaS products that support electronic trading, brokerage operations, risk management, and financial data analysis.

We are looking for an L2 Support Specialist to join our team.

Responsibilities

• Resolve issues escalated from first-level support

• Communicate and coordinate with L1 support and L3/development teams

• Monitor system performance and stability

• Sort, filter, and analyze system logs

• Perform system recovery after failures

• Maintain runbooks and technical documentation

• Manage incidents: response, analysis, and post-mortems

• Respond to on-call alerts, investigate issues, and escalate when necessary
  

What We Offer

Care from Day One - medical insurance starting from your first day, including dental care, massage services, and professional psychological support.

Work-Life Balance - 25 days of paid vacation + 30 days of paid sick leave

Investment in Your Energy - Partial reimbursement for sports and fitness activities.

Growth & Learning - Coverage for English or Ukrainian language courses and dedicated professional development budget

Knowledge Library - Access to office books and the Kuka online library.

Island Relaxation - Up to 14 days per year at the company villa in Cyprus.

Modern Workspaces - Work from UNIT.City (Ukraine) with full power-backup infrastructure or from our modern office in Larnaca, Cyprus.

Join the Pine Software team, where your talents and aspirations will be recognized. We offer a dynamic work environment, opportunities for professional growth, and support at every step of your career path.

Start your journey with us — apply today and take the first step toward your bright future!

Pine Software is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Please note that only shortlisted candidates will be contacted.

• Experience: 6+ months in a similar technical/support role

• Knowledge of monitoring systems such as Prometheus or Zabbix

• Experience using Slack, Jira, and Confluence

• Experience with Grafana and Kibana as a user

• Basic experience with the ELK stack or other centralized logging systems (as a user)

• Basic knowledge of TCP/IP

• Basic knowledge of containerization

• English: B1 or higher

• Ukrainian: Fluent